Commercial Stationery / Furniture and Business Supplies

Returns & Shortages

QUERIES

We are very proud of our distribution and dispatch system because of the very low error rate. This we believe is because each order goes through at least two quality checks before dispatch, and as a result our queries rate is one of the lowest in our industry.

However should you for any reason incur a SHORTAGE, PICKING ERROR or receive DAMAGED GOODS, we ask you to advise us within 24 hours, so that we can urgently deal with the issue and put matters right.

NOT REQUIRED

In respect of both “NOT REQUIRED” and items “ORDERED IN ERROR” we are able to accept returns on the following basis:

1) The goods must be in the original and unmarked packaging, and in an immediately re-saleable condition.

2) All requests for this type of return must be made within 10 days of receipt of the goods. Items older than this will be subject to a 20% restocking and handling charge, purely to cover our additional incurred costs.

3) Furniture items, from our main catalogue, that are not required can be returned up to 10 days, but will be subject to a logistics and restocking charge of 20% of the invoice value to cover our extra costs involved.

4) We CANNOT accept returns of FOOD, DRINK or CHEMICAL CLEANING PRODUCTS, for obvious health and safety reasons.

5) There may be a charge to simply cover our collection costs when fulfilling your requests.

6) Collections of goods for return will only be undertaken by our Logistic Partners UPS or MDL with our Stat-Express Return notes.

We are sure you appreciate the reasons for our returns policy, which helps us ensure you always continue to receive the very best of quality products and the highest level of service.